Erika's Blog - Northern Connections

In my last blog I talked about building relationships, either family or work-related. I volunteered to be on a communications committee recently to see where improvements can be made in the corporate environment. It was interesting to note that there is always much to do to make communications better. Front line workers often feel undervalued when their opinions are not listened to. Management may feel that they don't have time to relay important information down the line, or don't know who really needs (or wants) to know about high level issues. We often get deluged with emails in an attempt to keep staff informed. The real communication skill is not sending out newsletters, or fyi emails. It comes down to whether someone feels they are being listened to, understood and cared for in this busy, rushed world we live in. If you can master that, your staff will become truly engaged in their work and want to go the extra mile.

Labels: business, communication